Just under 10 years ago, in June of 2007, Apple released the first iPhone. While it was not necessarily the first device of its genre, it arguably paved the way for the most widespread changes in how consumers in many fields interact with all kinds of service providers. It also forever changed consumer expectations regarding the when, where, and how of those service deliveries. And by all accounts, the rate of technological change continues to increase at what few will argue is anything but exponential.
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